Card security

24/7 fraud monitoring

As soon as a suspect transaction is detected by Adelaide Bank 24/7 fraud monitoring, we will try to contact you to verify the transaction.

How to protect your transactions

• Make online or telephone purchases only with reputable and well-known companies.
• Looks for the padlock symbol before entering personal information.
• Only provide your card details when making purchases - do not provide them for any other reason.
• Keep receipts from internet transactions, check them against your statement, and report discrepancies.
• Keep us up to date with your contact details so we can contact you quickly about any suspicious transactions. 

Shopping securely online

Visa Secure and eftpos Secure

Visa Secure and eftpos Secure are free services that protect your card against unauthorised transactions, giving you confidence when shopping online with your Adelaide Bank debit or credit card. 

Visa Secure and eftpos Secure offer protection by requesting that you verify your identity when making purchases at participating online retailers - giving you the added confidence that only you can use your Adelaide Bank debit or credit card.

A One Time Password (OTP) is a single use 6-digit password used to verify the identity of a customer. The OTP will be sent to the mobile phone number or email address Adelaide Bank has on file. 

The communication between you and Adelaide Bank is also not visible to the merchant and none of your account information, including your customer number, is ever shared with the merchant. 

There are no additional fees for having Visa Secure or eftpos Secure, these services are free and will work with your existing Adelaide Bank debit or credit card. 

The only difference between Visa Secure and eftpos Secure is the branding which is based on the type of card you are using to complete your online purchase. The technology that is used to authenticate you during the purchases remains the same. 

Not all online retailers participate in these services which means you won't be asked to verify your identity at every online purchase. Registered retailers will display the Visa Secure or eftpos Secure logo on their website. You may have noticed the logos on such sites as www.bunnings.com.au or www.giftcards.com.au

If you do not wish to verify your identity when shopping online with your Adelaide Bank debit or credit card you cannot bypass the window which requests your customer number. If you are unable to provide your customer number you will be returned to the online store with the option to continue with another form of payment.

For more information on the Visa Secure or eftpos Secure:

Call us on 1300 652 220 for assistance.

After hours please call 1800 035 383 and select option 4 or if calling from overseas call +61 3 5485 7872 and select option 4.