What is your name and current position?
Shane Potter, Business Development Manager, Victoria/Tasmania.

How long have you been with Adelaide Bank?
I’ve been with Adelaide Bank for almost two years and Bendigo and Adelaide Bank Group for almost eight.

Did the mortgage industry find you or did you find it?
I’d say I found it. The growth in Adelaide Bank presented the BDM opportunity which I was fortunate to take up.

What makes Adelaide Bank different to other banks?

The customer focus without a doubt. We don’t rely on massive marketing budgets or cash back offers to attract business, so we really must ensure our brokers have a great experience.

The recent outstanding growth results show we are doing well in this area, with still more to come.

What’s something that might surprise people about Adelaide Bank?
The material contribution and importance to the Bendigo and Adelaide Bank Group that the division now represents.

What’s something about Adelaide Bank that surprised you?
The fact that Adelaide Bank has been offering lending in the Third Party channel since the early 1990’s, almost as long as any other lender. We really are a Third Party channel pioneer.

How has COVID-19 changed the way the bank does business?
Webinars! Our online web content was virtually non-existent pre-covid. We now regularly host educational webinars for our brokers which are well received.

Looking back on your career, what is your proudest achievement?
Building quality relationships both internally and externally and maintaining a high-performance level in all roles.

Looking back on your life, what is your proudest achievement?
I got right into Wim Hof one year and decided to take cold showers for 12 months. In the depths of a Melbourne winter, I was questioning my sanity but persisted nonetheless and was pleased to get through. Never again though!

Finish this sentence - If I wasn’t a Business Development Manager I’d be a…
Publican.