During times of natural disaster, we're here to help our customers and communities in need.
How we can help
Our assistance package is for customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.
We understand our customers will have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.
As natural disasters occur, we will update this page with relevant information.
We're here to help you.
Customers affected by the current floods in Vic, NSW and Tas
We understand the impact of storms and flood waters will have on our customers. An assistance package has been created to help those in need.
These include:
- Home Loan and Business Loan customers can apply for relief on loans for up to three months;
- No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan.
Financial assistance
For our customers needing financial assistance, we advise you to:
- call our Mortgage Help Centre on 1800 650 258
- or visit our financial difficulty assistance page
Insurance
If you are a CGU Insurance customer, we can help you to make a claim or offer advice. To make a claim on your policy, please call 13 24 80.
