During times of natural disaster, we're here to help our customers and communities in need.
North Queensland flood affected customers
We understand the impact of storms and flood waters in North Queensland will have on our customers. An assistance package has been created to help those in need.
- Customers can apply for relief on their home, personal and business loans for up to three months
- Discounted interest rates on new personal loans taken out by existing customers
- Credit cards and business credit cards can apply for deferral of repayments for up to three months
- Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity
- No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
- Merchant rental fees may be waived for impacted businesses.
For our customers needing more information regarding financial hardship and applying for assistance, we advise you to:
- call our Mortgage Help Centre on 1800 650 258
- or visit our financial difficulty assistance page
How we can help
Our assistance package is for personal and business customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.
We understand our customers may have different needs. Assistance may come in the form of help with loans or accessing funds.
We're here to help you.
