What is happening with the mobile app?
From Thursday, 5 December 2024 the Adelaide Bank Mobile Banking App will be no longer available to use.
We expect an uplifted mobile app experience will be available for you later in 2025. In the meantime, you will continue to have secure access to Online Banking for your everyday banking needs.
With online banking, you can view statements, transfer money and make payments, and check your account history – just like the mobile app. Online banking offers extra features you won’t find in the mobile banking app, including setting up recurring payments, changing transfer limits and viewing your interest summary. There are also additional security measures on Online Banking via SMS Authentication – please refer to FAQs for more information on this.
Online banking can be saved as an app tile to your Android or Apple IOS, and can be accessed on the go – just like the mobile banking app. For information on how to set this up, please refer to the FAQs.
We thank you for your patience as we return to you with a better mobile banking app experience next year, packed with the features you want such as a digital wallet (Apple and Google Pay), instant payments (Osko/PayID), and much more.
We understand you may have some questions, including instructions on how to access the online banking. You can visit website for online banking support. For anything else, please call us on 1300 652 220.
FAQs
From Thursday, 5 December 2024, the app will be no longer available to use. It will not be available to download in the App store and the Google Play store from 4th November 2024.
We’ve regretfully had to retire the mobile banking app as it is no longer adequately supported beyond this calendar year. This means we would be unable to guarantee you a consistent mobile app experience and we know this is important.
Our online banking platform offers you additional features over and above the mobile app, so we are confident this will support you while we work on the better mobile banking app experience for you.
We thank you for your patience as we return to you soon with a better mobile banking app experience in 2025.
You will continue to have safe and convenient access to your accounts with online banking.
Online banking can be saved as an app tile to your Android or Apple IOS and can be accessed on the go – just like the mobile banking app.
Instructions for Apple: To set up a quick link, navigate to the website and tap in the menu bar. Scroll down the list of options and tap ‘Add to Home Screen’. An app tile will then be set up on your home screen.
Instructions for Android: Navigate to the website and tap the menu icon and tap ‘Add to Home Screen. Choose a name for the shortcut and it will now appear on your home screen.
We recommend using Chrome, Safari or Edge when accessing online banking.
You will continue to have access to the important features you’ve been using. You can view statements, transfer money and make payments and check your account history or balance – just like with the mobile banking app. Online banking offers extra features you won’t find in the mobile banking app, such as setting up recurring payments, changing transfer limits and viewing your interest summary.
Online banking does not allow you to automatically share account details or change the display order of your accounts. Also, there is no quick view of account balances.
Yes. Online banking is safe and secure, with strict measures in place to ensure your private information is always protected. This includes two factor SMS authentication at login and for certain transactions.
SMS authentication is an extra layer of security where you receive a one-time password to enter online banking. This requires an Australian mobile to be registered with us to work. Please call 1300 652 220 if you have any issues.
The uplifted mobile banking app experience will be available later in 2025. We will come back to you in the new year with more information about the mobile banking app experience, including a delivery date.
Your customer number can be found on the top right-hand corner of your account statement. If you are unable to find your customer number, please call us at 1300 652 220. For accounts with more than one name, each account holder has their own Customer Number. Please ensure you are using your unique customer number for login and only enter the numerical digits (don’t enter the account ledger i.e. YX01).
You can request a new password by selecting ‘Forgotten Password’ link on the login page. Add the details requested on the screen to set a new password. (You will receive an SMS authentication code on your registered mobile number). If you do not receive the SMS code, please call us at 1300 652 220.
